2009 - Earned certification in Facilitating Organizational Change from ASTD national

Designed for ASTD (www.astd.org) by industry expert Elaine Biech of ebb associates, Carol earned her certification. The program included application exercises, case studies and interactive modules. Certified practitioners are able to implement a change process, using the six-step CHANGE model.

Certified professionals such as Carol Rosener, of CSR Training Partners, are able to:

• Conduct diagnostic assessments and other forms of data gathering
• Analyze data to provide feedback to help clients clarify outcomes
• Understand change management theories, such as systems thinking and open systems theory, chaos and complexity theory, appreciative inquiry, action research, communication theory, and motivation theory
• Select an appropriate change model and design a strategic plan for change that minimizes the impact on people and maximizes buy-in
• Create implementation designs that involve and inspire formal and informal leaders
• Develop communication plans that raise awareness, build commitment, and ensure understanding
• Manage consequences that may occur, such as conflict, resistance, negativity, and complacency.